Frequently Asked Questions

Scheduling an appointment is easy and convenient. You can book online through our website using the appointment portal, call our dedicated scheduling line at (715) 749-0112, or use our mobile app. We offer flexible scheduling options including same-day appointments for urgent care needs, evening and weekend slots, and telehealth consultations. When booking, you can choose your preferred location, healthcare provider, and appointment type.

Health Source Mind accepts a wide range of insurance plans including Medicare, Medicaid, and most major private insurance providers such as Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and Humana. We also offer self-pay options with transparent pricing and flexible payment plans. To verify your specific coverage, please contact our billing department or check with your insurance provider. Our staff can help you understand your benefits and maximize your insurance coverage.

Yes, all physicians at Health Source Mind are board-certified in their respective specialties and maintain active medical licenses in the states where they practice. Our healthcare professionals undergo continuous medical education to stay current with the latest medical advances and treatment protocols. We also require our providers to maintain certifications in advanced cardiac life support (ACLS) and other relevant emergency procedures to ensure the highest standard of care for our patients.

For your first appointment, please bring a valid photo ID, your insurance card, a list of current medications including dosages, your medical history including previous surgeries and conditions, any relevant medical records or test results from other providers, and a list of questions you may have for the doctor. If you're taking supplements or over-the-counter medications, include those in your medication list. New patients should arrive 15 minutes early to complete registration paperwork.

Yes, Health Source Mind offers comprehensive telehealth services including video consultations, phone appointments, and secure messaging. Our telehealth platform is HIPAA-compliant and easy to use on computers, tablets, or smartphones. Telehealth is available for routine check-ups, follow-up appointments, medication management, mental health counseling, and non-emergency medical concerns. Many insurance plans now cover telehealth visits, making it a convenient and cost-effective option for receiving quality healthcare from home.

For urgent medical needs, Health Source Mind offers same-day appointments and extended hours. Our urgent care centers are open seven days a week with extended evening hours. We also have a 24/7 nurse hotline for medical advice and triage. For life-threatening emergencies, please call 911 or go to the nearest emergency room. For non-life-threatening urgent issues, you can walk into any of our urgent care locations or use our telehealth services for immediate medical attention.

Yes, Health Source Mind provides a secure patient portal where you can access your complete medical records 24/7. Through the portal, you can view test results, medication lists, visit summaries, immunization records, and upcoming appointments. You can also request prescription refills, communicate securely with your healthcare team, and download your medical records. The portal is accessible via web browser or our mobile app, and all data is encrypted to ensure your privacy and security.

Health Source Mind provides healthcare services across multiple states with physical locations in California, New York, Texas, Florida, Illinois, Washington, Oregon, and Arizona. Through our telehealth platform, we can serve patients in all 50 states for virtual consultations and follow-up care. We're continuously expanding our network of healthcare centers to make quality medical care more accessible. Check our website for the most current list of locations or contact us to find the nearest facility to your location.